Saturday, August 23, 2014

We're all living in America

In addition to my previous chitchat about America, here some more subjective facts from a biased negative European. Normally I don't repeat what another says like a parrot, and have to see things for myself before putting labels. And dang, after another worktrip to New York (the state, not the city) the conclusion is that some of those prejudices are simply true, more or less.

I flew to Detroit, then back to Rochester. Finally a chance to see the GM-Building (General Motors, the dark towers mid-left), and drop by American Jewelry to kick up a fuss

Let's start with bashing American (junk)food. How original. Although I have to admit that during my previous visit nearby Minneapolis, the average person really wasn't all that large. It seems the kilo's added up when going towards the east-coast. Or maybe it was just the sunny weather and barbeque fumes that lured the big-guys out of their barns this time.

I've been eating in a couple of restaurants, ordered food at work, got fed in the airplane, et cetera. And although a bit too salty, I can't say I didn't enjoy. In fact... when nobody was looking during breakfast in the hotel, I nicked a banana… and a cinnamon roll. Yep it's all too easy to spoil yourself. You can just buy fruit and vegetables of course, but watch out not having your veggies come together with a 4 kilogram buffalo steak. Or having your apples covered in cheese. Everything is stuffed, covered, sprinkled, injected, gassed or raped with cheese. Had a folded egg kind of thing for breakfast and darn, it was filled with cheese. All healthy things go hand in hand with fat sauces, stuffing, and at least two beasts of meat per meal. And otherwise your Health-watchers diet gets ruined by a massive desert, containing a sugar plantation including slaves.

Guilty. Meat at 6:30 in the morning. And cheese stuffed eggs.

Chemtrails in the water
As for drinking, you hear slurping and slirping from cola/smoothie/milkshake buckets (>> drums >>containers) the whole day at the office. Not a big surprise, with all the salty junk food. So I come back in the hotel and try to kill my thirst with some tap-water, and ppprrfft what?!! For some reason it tastes like chlorine. Come to think of it, the water tasted and smelled weird during my previous visit as well. Now that I was paying attention, I even tasted that odor in the juices during breakfast. That. was. not. orange.juice. Screw it. A bucket of Coke is probably a healthier choice than chemical water. What a strange finding for a first world country where hi-tec technology comes from.

How are youuuu??, my name is Kaleyyyy!! How can I help youuuu? That stereotype is quite true. Enter a random restaurant, and you'll be greeted by two or three girls in a row, asking how you're doing and introducing themselves. But why really? Do the managers really think this "personal approach" (you get 3 seconds of attention in total) makes me think "holy shit, that lady really like me for being here!"? But moreover, why introduce yourself if every table has a computer where you can order extra drinks and pay the bills? That's right, the waitress is getting partially replaced by a small touch-thing on your table. The thing kept asking me if I want a new drink. Shut the hell up, in Europe we finish our glass of beer before ordering a new one. Fake smile or not, I'd rather have a human serving me. The Americans should have a look at Belgium or France, where people sit down, talk, and enjoy their food, rather than just walk-in, get stuffed (with cheese) and get the fuck out. Don't look at Holland or Eastern Europe though. Here you don't get served by robots (yet), but often by cocky people that never learned to say "Hello I'm Kaley! How are you!". In Poland I have been served by Slavic discus throwing ladies several times, that give an impression they really hate to cook for you.

Restaurants are everywhere, and the formula is more or less the same each time: parking lot, 3 girls greeting you, some TV screens with Basket- or Baseball, not too expensive, not too qualitative either. Just food/meat/cheese for the whole family, so you don't have to cook at home. Quite different from European restaurants that try to make you feel like an emperor (but often fail in doing that just as well).

The heroic Town Center adventure
Had to show my goddamn ID for buying a beer by the way. I don't look like an old rockstar, but c'mon, I almost could have been the father of some of those waitresses. Beer and Americans doesn't seem to be a very good combination anyway, although the popular micro-breweries might change that. My impression is that most people either just don't drink at all, or get berserk after 5 Blue Pabst Ribbon. But I could be wrong though, unfortunately I didn't have a real chance to find out. Because there is no such thing as a town center with pubs. An insult to the British and Irish (and Dutch, who also like to misbehave and puke all over the place every Friday night).

Instead of only working, going to a restaurant, and drop dead in the hotel again, I decided to go out. Finding a shop to buy a souvenir (and yeah, a real American flag is waving in my daughters room now!). On foot... Now that was a ridiculous trip. Basically, you can't walk much further than 10 meters once outside the hotel doors. Cars stop right in front of the hotel (don’t walk with luggage fool!), and the pavement stops right after the ashtray at the hotel corner. Now you're entering Car-Domain. American soil is made of asphalt, parking lots, and grass. Nice grass I must say, most houses had a big lawn, and Americans do a good job mowing.

The never ending road story

To enter the town, I had to cross a viaduct. For an African or some drunk soviet country I can understand that there are no pedestrian bridges or bicycle strips. But nothing helps the pedestrian in America either. I walked more than a mile before I saw the first signs of pavement, and had to cross that viaduct just by walking asides the road, cars speeding by with 60 miles per hour. Crossings at intersections? Hell no, just run and pray you don't get hit by a 40 ton lorry (stuffed with cheese). After walking a while and seeing absolutely nobody on foot or bike, I got a feeling passers would be thinking I was on Crystal Meth or chlorine tap-water. Who the heck walks?!

Without exaggerating much, walking from one building to another is quite dangerous, especially when it gets darker. And it gets dark pretty soon, as it takes ages to reach your destination. Just crossing the parking-lot of a Walmart already took me 5 minutes. In Holland, such large lots are unthinkable. And although Holland might be a bit too crowded and claustrophobic at some places, I actually like the idea of hopping from one shop into another. And I say that as a man who hates shopping from the bottom of my heart. All that people everywhere, zombie-ing around with stupid bags of your stupid girlfriend. But having to pick a car to drive from once lot to another... that's even less romantic.

The thing is, I couldn't find a "center". Maybe Americans consider giant shopping malls as a center, but in Europe, we think about squares and plaza's surrounded by dozens of small shops, pubs, restaurants and (cultural) sights. At least if you don't want to enter a terrible shoe shop, you can hang out and smoke a cigarette with other bored men, or piss in a fountain. In America (or at least the places I have been) that seems to be impossible. People don't gather and clutch together in narrow streets. Either they walk from their car into a building, or vice-versa.

Benches? Panflute musicians? Ice-cream vans? Fountains to piss in? Anything?

M-M-Mega stores
All in all, I couldn't find a central place or street with souvenir shops and such. I bet they are there, but scattered all over the place. If my girl had to buy shoes there, she probably had to buy yet another pair during the walk, because the distances are insanely large. Anyhow, I still didn't have a souvenir... but wait a sec... didn't I dwell over a gigantic Walmart parking-lot previous night?

Yep. I’d rather go into a little shop and ask an enthusiast man or woman with passion for the stuff he or she sells. But without having much choice and a Humvee for transport, I entered a Wall-mart. Holy shit. It literally sells anything. Cookies, cars, kitchens, elephants. Not really in Holland, but in the somewhat more stretched countries in Europe, we have big shopping malls as well. But of course, the American variant is yet one size bigger.

Useless automation
People say that Americans are lazy. I don't know. The guy who picked me up for work, was still sweaty from basketball or something, early in the (Monday!) morning. Sitting down and drink a beer in the hotel was impossible, but they did have a gym and swimming pool. And even overweight people watch baseball or American football on the many restaurant TV screens. I'm not the fittest either, and another guy who helped me that week was an enthusiast cycling fan (and I mean not only watching Toure Du France on TV with pop-tarts).

But I'm not talking about lazy as in (lack of) exercise, eating too much or excessive use of cars yet. I'm talking about their dependence on useless appliances. My colleague had his coffee mug placed on some sort of platform… Until I saw a wire I didn’t realize this was an electrical “coffee warmer”. Yeah, I hate cold coffee just as much anyone else, but maybe you could just drink it instead of keeping it warm on a desk? Just a silly idea.

And how about this one. In the hotel, there was a machine with a single button and some lamps on it. So I pressed it, the lamps turned on one by one, and in about 30 seconds a pancake rolled out of the machine. Quite nifty. I would almost buy one. Until you start thinking why the heck you need a pancake machine for. What is wrong with a lady + frying pan, and a kitchen stinking of oil? For centuries and generations, we've been using the good old frying pan to make pancakes, and now in all of a sudden we need a pancake robot?!

Americans wouldn’t be Americans if they didn’t invent something on all those little daily annoyances. Cold coffee, making pancakes, coke bucket holders in cars, driving your car into the hotel so you don’t have to walk with luggage, fully automated barbeques, “digital waitresses” on your restaurant table, extensive air conditioning, robot lawn mowers, and so on. Of course, we in Europe aren’t living the dark ages either anymore, and some of those gadgets can be quite handy. But it’s just too much. No miracle all those Teleshopping programs have American origins. Problems first have to be thought of, in order to introduce a new revolutionary energy-eating piece of shit you don’t really need.

People are more and more aware about their health, exercise and their food. Yet sporting still won’t help if you use a robot to help lifting weights, finish off with a smoothie sugar bomb, and drive home in a big car. It’s not a surprise that his country consumes far more energy for far less people, compared to most other places in the world. It would be good to drop some of that “materialism”, and get back to basic. After all, isn’t a real American depicted as a freedom loving cowboy on his horse?

Taco taco burrito

Although… a white cowboy male on a horse… It’s getting replaced with a Mexican on a donkey. Or in modern times, Hispanic in low-riders. In movies and games like GTA, they are making fun of everything being outsourced, and waves of south American migrants, mowing the lawn for a penny. Well, I don’t know if and how big the problems with migrants truly are. America is more or less based on foreigners anyway, and the average person I spoke doesn’t feel threatened by it at all.

But I just found it funny to see and hear Spanish commercial signs. British, and also Americans I spoke often apologize for speaking English only. Some Dutch turd visits, and speak English fairly well. They feel ashamed of not mastering a secondary language, but always make promises. “I’m planning to study Italian / French / Japanese / …”. But obviously, you won’t properly learn a new secondary if you don’t have to use it often. Most music, movies and the internet are still English. And without having close neighbour countries that speak differently, there is no real urge either.

Well, the good news would be that Spanish is becoming a true second language quickly then. Shops and services advertise with “Hablo Espanol!”, to reach the growing Hispanic population as well. Hence, there are even entire Spanish TV stations (including a commercial of a little boy who wanted to grow a cool Mexican moustache, just like his uncle, by eating kick-ass taco’s).

Ich bin ein American

Some of us Europeans, at least in Holland, we're ashamed to show any patriotic feelings. We only show our flags on a few special days, or when something terrible happened (like the recent plane crash). But other than that... the flag is hidden safely. Kind of strange though. Watching documentaries about shitholes such as North Korea or the "new caliphate" by IS, we shouldn't complain. In fact, we should be proud of what our ancestors founded.

Yeah, ‘Murica. Bold eagles, overweight people, useless appliances, arrogant attitude, shotguns on the counter. Is it all so bad then? Nah. The stuff above are merely funny findings and experiences. The bottom line is that all Americans I've met so far, treated me very good, the landscapes are stretched and awesome, they make nice machines, they (still) speak English, and I stuffed myself with cheese more than once, so I'm just as guilty.

And times change of course. More and more Americans are swapping hamburgers for healthy food. The superstores are a bit out of favour, as people are bending towards “fair products” and craftsmanship again. And some of the “Hi I’m Joceline!” ladies in the restaurants had genuine fun in the short conversations we had. Hence, Americans were interested in a real sport for a change, as they followed the Football World Cup during my visit. They even pronounced the names “Robben” and “van Persie” somewhat properly.

Admiring their guts compared to our passive wise-guy European attitude, being a fan of houses with a veranda and freedom (read not having neighbours and billions of rules like we do in Holland), I’m a pro American. I’m not talking about their politics and questionable acting on the international podia. I’m talking about the people and their way of living. A Russian guy on TV recently, who was shopping fruit in Poland due the current boycotts, said it very well: “Making war is for the higher chiefs, we’re just people, and I like fruits”.

Sunday, August 10, 2014

Flying desks at Valve


Not long ago I wrote a paper or two about "the boss". No, not Bruce Springsteen, but the way how companies are tight together and rely on leadership. Hate it or love it, but hierarchy is a proven -although maybe somewhat dated- system. Imagine if the army didn't work with sergeants, captains, generals and Stratego spies. It would crumble apart, or at least get extremely messy (see terrorist cells). To begin with, even sport-freaks and sadomasochists don't like to get systematically barked at, skip nights, walk their off in the mud, sleep in the cold, or save private Ryan risking their lives. Higher ranks are needed to make people do what they should do.

You can guess what happens if the Lieutenant told his men to decide for themselves what to do. "You can walk a patrol, or stay in bed, whatever man". Ironically, maybe the Germans and Allies would be drinking Schnapps, play cards and chase farm girls. Instead of bombarding each other. The average soldier probably didn't want to get shot, or see his friends get shot. The average soldier didn't like to get shelled or murder another human being. The average soldier -a teenager/young adult- probably didn't even like to be in a warzone in the first place. So why did they kill then? Because they were told to.

"Group dynamics" is a fascinating thing. If a stranger would order you to eat your shorts, or slap another random by-passer, would you do it? Probably not. But what if your best friend would ask it? Or a hot chick? Or if that stranger asked kindly with a pistol in his hands? Hundred thousands of men didn't dump their souls in a war just because some elite fools had desires. Fear made them do it. Getting locked up (or worse) for desertion is an obvious factor, but maybe even stronger is the fear of getting isolated from the "group", being a coward. Monkeys see, monkeys do.

Nevertheless, contributing to a war, or just even doing service isn't exactly "fun", apart from those who love to push their bodies to the limit. Pressure from the group and reprisals are needed to make you give twenty with the nose in the dirt. But reprisals don't work if they come from a (physical) weaker person. So voila, a ranking system was made. Major Pain might be older, smaller and uglier than you, yet he still has the power to punish you and your platoon with toothbrushes + latrines.

Who’s boss?
The army is a very pure and logical example of a hierarchical system. But the same happens more or less in any other company. And if it doesn't, chances are big it has serious discipline and performance issues. Would dustmen still collect garbage if their boss doesn't give a damn? Did you work 10% harder and sweat more, plucking tomatoes on your first job, when the chief was nowhere around? Does your colleague automatically do the stinky boring tasks if you don't chase his ass? By nature, most people don't like taking orders. If my girl asks me to hang up those curtains already, I tell her I'll do it tomorrow (tired from work, stomach aches, don’t have the right tools). If she keeps whining about it, I'll shorten her kitchen-leash. Get cook'n woman.

Taking those orders from a higher placed person helps though. Besides refusing bed-duty or swapping me for a much cooler black guy, there is little my girl can do about my laziness. But a chief at work could fire me... or reward me if I'll do my stinking best. It works in both ways. But then if my "equal" colleague comes around the corner again, and asks for help, I'll say he can jerk off. Who the hell do he think he is?! Carry your own boxes.

Off topic, a new T22 asset

As usual I'm using Laurel & Hardy stereotype sketches, but you get my point. I'm old fashioned, and I believe in some discipline and hierarchy. But now the the story-turning-point comes!! Searching for some Halflife3 news (yes, I still do that now and then, and no, no news) I suddenly stumbled on this: "Valve- Handbook for new employees"
. Being a creative company, I could figure Valve working a bit different than the local beer-box-glue factory, or the army. But this paper was quite surprising. Refreshing.

Early in the Handbook, Valve explains its company hierarchy: There is none! There is an owner/CEO (Gabe Newell), but technically he is on the same level as any other worker at Valve. Well, hold on Rick, that's just some fancy floaty woolly "check us, we’re nice guys!" method to calm newcomers. Another hopeless way of telling employees "don't be shy, share your ideas, we won't bite!". Companies, schools and other instances often have slogans. "Customer is king" or "Your toilet is our mission", "innovative". Or "Respect". Whatever. Words are still hollow, if the customer can go fuck himself when asking complicated things, if the toilet couldn't be fixed, if ideas are decimated, or if kids bully each other while the coaches turn their backs.

But reading the Handbook further, they really are serious about it. Having no hierarchy isn't just some catchy mood-setter, thought by an anarchist, hippy-artist or spineless coward. No, it's deeply rooted in, well, pretty much everything they do. Allow me to explain.

Say what?!
Unlike the military we discussed, there are no higher placed "captains" at Valve, or lower "minions" for that matter. I know what you are thinking. You're thinking somebody still has to give tasks, cut ropes, or at least give long-term goals (like finishing that $#% HL3 game already!). But no, they don't. And here is where Valve differs fundamentally with 99,9% of the other companies. Of course decisions have to be made, but Valve doesn't assign such a task to a specific person. There is no specific "planner", "lead-artist", or "man with the wallet". Today you could decide to recruit and hire 2 new employees, tomorrow your new employee comes up with new ideas, and the day after that you tell Gabe Newell that you'll be working on GameX instead of Half life3 for the next month.

My old brain would crunch and squeak when hearing this. How..? What.. If? .. But but but? I can think of hundred things that can go wrong. Demotivation was explained already. But how about information and delegation? In the companies I work, I know which person can bring me parts from the warehouse, I know who to call when there are troubles. The Ghost Busters. Yell the electricians if the Volts are shocking, or have a chat with the sales department if you want to know numbers and figures. All the boys and girls in the factory know the official channels if they need something. Taking vacation, ordering new work shoes, calling of sick, et cetera. It brings clarity and rest. With that I mean an electrician doesn't have to care about what happens in the warehouse, and the warehouse guys will get their schedules from yet another person so they'll know what is coming.

On a more global level, most employees don't decide long term goals, or have to make important decisions. At every place I worked, people like to complain about their superiors, and sure they would have done everything different and better. But realize that the privilege of making decisions also brings responsibility. Firing people, disconnecting emotions when taking critical steps, getting well informed when choosing between A and B, and being unpopular whenever your decision hurts another. Unless true idiots are in charge, we should just be happy we have chiefs and bosses doing all that stuff for us.

But, as said, that's not how Valve works. They call their organization structure "flat". You don't have a boss, nor can you boss another. Instead, you could ask. "Would you kindly like to help me, drawing Alyx Vance naked?". Now if another artist thinks that's an excellent idea, you will likely get your help without having to force another. Valve does things in an organic way. A more natural way. Vice versa, you join (sub)projects whenever and wherever you think you are needed. To stimulate this, all the desks at the Valve office have wheels. You can move your desk elsewhere anytime. The idea is that small project teams or co-operations will naturally sprout (and also dissolve), as people with a shared interest cluster together. Remember, no chief is telling you where to help. You could drive your desk into the boiler room, lock the door, and work there for the rest of your career. Or move it to the massage or catering. Valve does everything to ensure their employees are comfortable and in top shape. Uh, mental shape, Gabe Newell isn't the best sportsman example...

The crisis may have snapped good intentions, but (in civilized countries) there still is a trend of increasing flexibility and caring about employees. My grandpa had to lift heavy bricks on a rotten wooden ladder at the age of 12, nowadays days we're too fat. So companies carefully started investing a little bit in bicycles, healthy food in the canteens, or offering discounts for the local gym. Both companies I work for, organize all kinds of events once in a while. Barbeques, fishing trips, sports lessons, drinking beer, and... more drinking beer. Just to relax and get along with your colleagues. The "company" isn't pure capitalism anymore. Chiefs feel the urge and importance to invest in health, a good atmosphere, friendships, and individual development. Not in the first place because they are much better people now, but because it pays back. If the company cares about its employees, its employees will care about the company.

Valve takes this a step further. Did I say massage? Valve also has a gym, and organizes company vacations to places like Hawaii. Those aren't some wild rumours, it all stands literally in the handbook. Another bidding you won't see in most handbooks, is to avoid overtime. Doing some extra "crunch-time" happens of course, certainly when a release is nearing. But Valve encourages its employees to take their rest, spend time with their families, and enjoy other stuff. How different is that from, for example the banking world, where young roosters have to prove themselves by working 24 hours a day?

I don't how wealthy Valve is, but all this Yoga Zen stuff may sound a bit overdone. Aren't they pushing this permissive, “out-of-the-box” thing too far? You may remember the "Internet Bubble" 15 years ago. Surfing on the upcoming internet, IT companies grew like weeds and made too much money. Even the Mexican cleaning woman would get an expensive company car, and the creative minds would go golfing or lay on purple skippyballs, brainfarting/doing nothing the whole day. Of course, that was too good to be true, and most of the weed died again as the bubble popped. This world is made on sweat, blood and hard labour, not on pleasure with purple Skippyballs.

Nevertheless, I think the "caring company" is a good trend. On Sundays, I really never go to bed with that "sigh, tomorrow work" feeling. I don't count the last 60 minutes, and when doing overtime (sometimes till past midnight), nobody protests. People here are proud on the products we make, and we don't leave the customer until the mighty machine roars and thunders again. That's royalism, but also just having fun and honour in our work.

Black Mesa Anarchy
Obviously, the open, “anarchy” structure Valve applies, heavily relies on royal and motivated people. Hiring a new person and directly giving him or her the same powers and mandate as any other (Gabe Newel included!), is risky. This strategy is based on tons of trust and courage. I've trained and guided a couple of people, and my natural (father) response is to hold their hands. Not with everything, they can pee themselves, but I want to make sure they understand everything and do a good job before I remove the handcuffs. And even after that, I'll keep interfering and reviewing their work, just to make sure everything goes as planned. Probably this happens more or less at Valve just as well, but basically it's in contradiction with the "flat organization". As long as I guide another, telling him what (not) to do, I'm more or less his superior. And even if I wasn't on paper, people like to dominate where they can.

Since we aren't robots, characters differ. Some work hard, some talk hard, some are natural born leaders, others are introvert, and yet some others are just assholes. How does Valve make sure the team doesn't get ruined by lazy employees, dominant personnel, or two captains that want to steer the boat in opposite directions? In a traditional company, higher ranked personnel can overrule and eventually throw out people that are a threat to the “flow”. As for Valve, the Handbook says no-one has ever been fired because of "mistakes". Instead they encourage you to learn from it. Very mature, but... unless they eat mushrooms in that canteen every day, there just have to be struggles and fires. Just looking at myself, I'm a kind person but I don't like to get steered into directions I wouldn't have chosen. Once I've put my heart and soul into something, I'm a diesel locomotive and you'd better not stop me.

To avoid group struggles and "Bold & Beautiful" soaps, Valve has tricks to keep the harmony. But before that, Valve filters out "mediocre" personnel by demanding high standards, of course. Two year Minecraft experience won't bring you there. Then again, it's kinda strange, as every employee is supposed to hire new people. As said before, they don't have a specific recruit team. If I like to hire my grandma, I can just do that. But that may lead to cronyism… Let's say grandma isn't such a good sound effect composer after all, but I'm too proud to admit my mistake and I love grandma... now what? Me and grandma drive our desks to a different corner, and there you have it; group rupture.

Halflife3 concept art? Halflife2 - episide 3 concept art? Fake fan art? Who shall say.

Well, I won't be surprised if stuff like this actually happens. Me and grandma leave the company, the rest of the team absorbs the shockwave and learns from it. And maybe it should be noted that Valve probably has financial space to let this happen. In fact some competition can be healthy. But to avoid drama, they have yet again quite unique ways to reduce this. First, with the flat-organization, everyone cares about the end-product. Unlike a cat-food factory, people don't work here just because they have to make a living. Everyone here wants to release Left for Dead, Portal, STEAM, ... not so sure about Half life 3 though, but you get the point. Nancy sleeps at work or spits puke in cat-food cans, because she doesn't care about the end-product. Only the high chiefs drive big cars and take the medals, she will never get further than the length of the conveyor belt she is working at. Others won't correct Nancy neither, because they only care about getting the hell out of there at 5 รณ clock, and the monthly pay check. Valve on the other hand makes its employees feel important. Or actually they ARE equally important. So by doing stupid things, you will hurt *your* product, and this yourself and your team directly.

Second, besides making software, hiring other individuals is your most important job at Valve. And one particular guideline is to look for people that are "stronger than you". As written above, it's natural to hire a lower-powered employee. Somebody that is skilled and useful, but just slightly less cool than you, so you can boss him around. Otherwise that new guy could become competition, and steal your promotion to a higher rank. But hey... at Valve the hierarchy is gone, so being boss or getting "bossed" can’t really happen anyway. What matters is making an awesome game, so the better people you can find, the better your chances.

Third, they have a "Stack Ranking" system. If you thought for a moment that Valve is a surreal communistic fabric where everyone thinks, does, and earns the same, you're wrong. Your compensation depends on the judgement from the group. Once in a while, every person is judged by the group. How nice is he? How good are his skills? Any unique talents we certainly can't miss? How effective, how much people did (s)he hire, et cetera. If you act like a jerk, or won't come any further than the massage salon, you can expect a low rank and thus a lower salary. Also getting help from others for your personnel projects will become difficult if people don’t like to follow you. Doing your stinking best will pay off, clearly. And unlike normal companies, you don't have to go on your knees, beg your chief for a few extra dollars, getting laughed at, and then get fired.

“Valve Time”

Finally, why isn’t every company adapting this approach? The “Valve approach” sounds awkward and full of pitfalls at first, but the more you think about, the more sense it makes. And hey, they exists for almost 20 years now, grew from ~10 to more than 300 men, made some of the very best PC games out there, and are capable of funding company vacations to Hawaii. They must be doing something right!

Besides passion, most people want to promote or start their own business to A: get rich (or die trying), B: be in charge of another(feels good), C: avoid doing orders somebody else decided. Or in other words: Egoism. And I don’t necessarily mean that in a negative way, ambitions are healthy. But these motivations can collide with the “Valve approach”. You’ll have to accept you won’t be the richest, most powerful and superstar of the company. Or at least not automatically. I’m afraid that is something most egos can’t handle.

In a more practical sense, I don’t think it would work for more conventional business, like say, the Catfood factory. When making games, everyone in the team has to be skilled and smart. Whether you’re programming, drawing or writing plots. The catfood factory on the other hand doesn’t require (expensive!) professors behind the conveyor belt. That makes the intellectual gap too big to let the conveyor girls or handymen involve in *everything* the company is supposed to do. Read *everything* because there is no partial 50% Valve approach. Either every employee is equal to everyone else, or (s)he isn’t. Nothing in between.

Last but not least, “Valve Time” is out of the question for most companies. If we sell cars, we can’t suddenly change our mind and start making bikes instead, or tell the client “no clue” when he asks when his car is done. “Valve Time” is the equivalent of the infamous “When it’s done” phrase 3D Realms used to “answer” when Duke Nukem Forever would be finished. In other words, they didn’t know. Valve frankly admits they are terrible at making predictions or long term plans. For us consumers, it’s hard to bear that we still don’t know when (and if!) Half life 3 says daylight. But after reading through their handbook, it makes a lot sense why they can’t do predictions or promises. Since their decision making works like liquid, it could flow any direction. If I would join Valve and convince them to make Tower22, it may shove Half life 3 back into the fridge… hmmm… brings me on an idea…

But! Don’t worry too much. At least it’s not laziness or inexperience that’s giving hold ups. The thought that even their handbook reads away like an exciting comic book, comforts me. Can’t believe I’m saying that, as I couldn’t care less about business management on school. Too abstract, too much words from people that never made their hands dirty, too little action. But as for Valve… You got to admit, they are damn creative and therefore I have good hopes for Half life 3 (or whatever they come up with).

All right. One more funny fact then. Look at the end-credits (above, or from any Valve game). See anything suspicious? How about the "Programmers", "Lead artists", "Animators", "Funny men", "..." sections? It's just a single alphabetically sorted list. Do you know why? Because no-one has a title at Valve, everyone is just a "designer".